Writers at Stanton - Allan Fels

25-Sep-2019 • 1pm

Allan Fels - Tough Customer

Allan Fels has never been one to shy away from a fight, especially when the big end of town sexploiting small businesses and consumers. During his twelve yars as head of Australia’s competition watchdog, he took on banks, airlines, supermarkets and big telcos to make sure Australians were getting a fair deal.
Since leaving the Australian Competition and Consumer Commission in 2003, he continued to champion the underdog. Tough Customer is Fels’ open and frank reflection on his fifty years dedicated to the public service; the triumphs, the failures, the challenges and personal hardships.
From fighting for the rights of those with a mental health disability— including leading Victoria’s current Royal Commission into Mental Health—to overseeing the payment of millions of dollars in wages to illegally underpaid 7-Eleven workers, Fels has used his wily political skills and media savvy to get the job done.


Allan Fels AO, of Melbourne, Monash and Oxford universities, is former chair of the Australian Competition and Consumer Commission. As dean of the Australia and New Zealand School of Government he trained top-level public servants and for the last seven years has conducted training programs for top Chinese Communist Party officials. He played a major role in mental health policy as chair of the National Mental Health Commission and has been involved in numerous public inquiries into taxis, parliamentary entitlements, the pay of top execs in Australia, underpaid migrant workers and the role of non-government organisations.